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You should also be willing to learn new things and take on new challenges. As technology becomes more widespread, businesses are using it to improve the way they do business. This includes using technology to automate tasks, such as customer service, and to connect with customers in new ways. If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
- A help desk technician might also manage hardware and software for an organization, including tasks like installation, training end users, and keeping everything up to date.
- In other words, you’ll be helping an organization’s customers with their technical issues.
- Let prospective help desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing.
- As long as customer service has existed there has been the customer who cannot be pleased.
- On the contrary, ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications.
- Rewarding IT careers often begin on the help desk and the support field is booming at the moment.
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IT Service Desk Support
You’ll need to be an expert in certain software packages and have strong IT skills. A high standard of customer service is also an important part of the role. Core IT help desk software features include IT ticket management and risk detection.
A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. This means that service desk engineers will need to be well-versed in a variety of technologies, including hardware, software, and networking. They will also need to be able to troubleshoot complex problems and provide customer support. This is the technical group that resolves wireless phone issues for customers.
High Value Skills to Build as a Help Desk Technician
This type of job is prevalent in most businesses that support technology. A cable entertainment company is an example of an organization that uses these types of engineers. The technician must have strong communication skills because he interacts with customers on a daily basis. These skills are vital for troubleshooting the technical issues a customer is having. A service desk engineer is a front-line computer technician who interacts directly with customers. The person in this job is a technical support employee who helps people troubleshoot computer problems.
It hopefully teaches the people starting off how sometimes you can do your best to serve and still not make people happy. Unfortunately, even when things work out there is generally not much reward. The goal is to create value for clients that will help preserve the company’s reputation and business. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
Average Help Desk Engineer Salary
CompTIA Tech Career Academy is a 501(c)(3) subsidiary of Creating IT Futures Foundation, Inc., dba ComptTIA Spark. As a charity established in 1998 by CompTIA, the information technology trade association, CompTIA Spark helps people improve their lives through tech careers. Before considering pursuing a help desk position, however, it’s reasonable to find out something about your potential income so you can make sure a job in this field will support you. Sign in to create your job alert for Service Desk Engineer jobs in United States.
With a dedicated help desk tool, your IT team can be more transparent, collaborative, and efficient. Whether you’re looking to level up your IT career or are setting out on a new career path, we typically have a wide range of roles at sites help desk engineer across the globe. We also offer internships where you can gain valuable skills while you’re still studying. These kinds of IT support roles might be a great fit for you if you like technology and helping people solve their problems.
Service Desk Engineer 1
An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job.
- We’re looking for a service desk engineer to join our team and provide level 1 support to our customers.
- Whether you’re looking to level up your IT career or are setting out on a new career path, we typically have a wide range of roles at sites across the globe.
- Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth.
- Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.
- The service engineer typically knows many nuances of various types of phones because he deals with trouble issues on a daily basis.
An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. Service desks may include more or less than this, but the point is that they are a robust, service-focused, and customer-centric way of delivering help from IT to customers. Another way to advance your career is to specialize in a particular area of service desk engineering. This could involve becoming an expert in a particular type of software or hardware, or in a specific area of customer service.